Frequently Asked Questions

The minimum age to register and play at peryagane is 21 years old. This is a strict requirement under Philippine gaming law. Any account found to belong to a player under 21 will be immediately suspended and any winnings forfeited. We take age verification seriously to protect young Filipinos from the potential harms of gambling.

No. Each player is allowed only one peryagane account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option or contact our support team.

After registration, peryagane will send a verification email to your registered address. Click the link in that email to confirm your account. For full account access — including withdrawals — you'll also need to complete KYC (Know Your Customer) verification by uploading a clear photo of a valid Philippine government-issued ID and a selfie. This process typically takes 24–48 hours.

Go to the peryagane login page and click "Forgot Password". Enter your registered email address and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our 24/7 live chat support team for assistance.

peryagane supports a wide range of Philippine payment methods, including GCash, PayMaya, BPI, BDO, and Metrobank online banking. We're constantly adding more options to make it easier for players from Manila, Cebu, Davao, and all over the Philippines to fund their accounts quickly and securely.

The minimum deposit at peryagane is ₱100. This low entry point makes it accessible for all Filipino players, whether you're a casual player or a high roller. There is no maximum deposit limit, though your chosen payment provider may have its own transaction caps.

Most deposits via GCash and PayMaya are instant — your peryagane balance updates in real time. Bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes to 2 hours depending on your bank's processing time. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number.

peryagane does not charge any fees for deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider before making a deposit. Any fees charged by third-party payment processors are outside peryagane's control.

Log in to your peryagane account, go to Account Settings > Responsible Gaming, and select the limit type you want to set (deposit, loss, or session time). Enter your preferred limit in Philippine Peso (₱) and confirm. Limits take effect immediately. You can lower your limits at any time, but increasing them requires a mandatory cooling-off period.

You can activate self-exclusion directly from your account settings under Responsible Gaming > Self-Exclusion. Choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Alternatively, contact our 24/7 live chat support team and they will process your self-exclusion request immediately. Once activated, your account is locked for the full duration — no early reinstatement is possible.

If gambling is affecting your life, please reach out for help. In the Philippines, you can contact the National Center for Mental Health (NCMH) crisis hotline, or seek support from Gamblers Anonymous Philippines, which holds meetings in Metro Manila, Cebu, and Davao. PAGCOR also provides responsible gaming resources for Filipino players. peryagane's own support team is available 24/7 via live chat and can connect you with the right resources.

To withdraw from peryagane, log in to your account and go to Cashier > Withdraw. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount in Philippine Peso (₱), and confirm. Make sure your account is fully verified (KYC complete) before requesting a withdrawal — unverified accounts cannot process withdrawals.

The minimum withdrawal amount at peryagane is ₱500. There is no maximum withdrawal limit for standard accounts, though high-value withdrawals may require additional verification for security purposes. VIP players may have higher daily withdrawal limits — contact support for details.

GCash and PayMaya withdrawals are typically processed within 1–4 hours. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business days. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. You'll receive an email notification once your withdrawal has been processed.

Common reasons for withdrawal delays include: incomplete KYC verification, active bonus wagering requirements not yet met, a security review triggered by unusual account activity, or a high volume of withdrawal requests during peak periods. If your withdrawal has been pending for more than 24 hours, contact our support team via live chat with your transaction ID for a status update.

peryagane offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page after you log in. All bonuses come with wagering requirements that must be met before winnings can be withdrawn — make sure to read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less.

Yes, you can forfeit an active bonus at any time through your peryagane account settings under Bonuses > Active Bonuses. Be aware that forfeiting a bonus will also remove any bonus-derived winnings from your balance. Only your real-money balance will remain. If you're unsure whether to cancel a bonus, contact our support team first — they can walk you through your options.

Yes! peryagane regularly offers reload bonuses, free spins, cashback deals, and seasonal promotions for existing players. Filipino players can also earn loyalty points through regular play, which can be redeemed for bonus credits or other rewards. Check the promotions section after logging in to see the latest offers available to your account.

Yes. peryagane uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA) and real-time fraud monitoring to keep your account safe.

To enable 2FA on your peryagane account, go to Account Settings > Security > Two-Factor Authentication. You can link your account to an authenticator app or choose to receive a one-time PIN via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA for an extra layer of protection on your account.

If you suspect your peryagane account has been accessed without your permission, change your password immediately and contact our 24/7 live chat support team. We can temporarily lock your account while we investigate. Never share your login credentials with anyone — peryagane staff will never ask for your password.

peryagane handles all personal data in accordance with our Privacy Policy and applicable Philippine data protection laws. We collect only the information necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. For full details on how we collect, use, and store your information, please review our Privacy Policy.