peryagane Privacy Policy – How We Handle Your Data

1. Introduction

peryagane ("we," "us," "our," or the "Platform") is committed to protecting the privacy and personal data of every user who accesses or uses the peryagane online casino and sports betting platform. This Privacy Policy ("Policy") describes how peryagane collects, processes, stores, shares, and protects personal information in connection with your use of the Platform, including all games, services, features, and content made available through peryagane.

This Policy applies to all users of the peryagane Platform, including registered account holders and visitors who browse the Platform without registering. By accessing or using peryagane, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

peryagane operates in the Philippines and processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

2. Information We Collect

peryagane collects several categories of personal information in order to provide, operate, and improve the Platform. The categories of data we collect include:

2.1 Identity & Registration Data

• Full legal name;
• Date of birth (for age verification purposes – you must be 21 or older to use peryagane);
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license);
• Username and account credentials.

2.2 Contact Information

• Email address;
• Mobile phone number;
• Residential address, including city, province, and postal code (e.g., Metro Manila, Cebu, Davao, Quezon City).

2.3 Financial & Payment Data

• GCash account details;
• PayMaya account details;
• Bank account information (BPI, BDO, Metrobank, or other Philippine banks);
• Transaction history, including deposits, withdrawals, and wager amounts in Philippine Peso (PHP / ₱).

2.4 Gaming & Activity Data

• Game history, including games played, wagers placed, and outcomes;
• Bonus and promotion usage;
• Session duration and frequency of play;
• Responsible gaming tool usage (e.g., deposit limits, self-exclusion requests).

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Cookies and similar tracking technologies (see Section 7);
• Log data, including access times, pages viewed, and referring URLs.

2.6 Communications Data

• Records of your communications with peryagane customer support, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform.

3. How We Collect Your Information

peryagane collects personal information through the following means:

• Directly from you – when you register for an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically – through cookies, web beacons, and similar technologies when you access or use the Platform;
• From third parties – including identity verification service providers, payment processors (such as GCash and PayMaya), and fraud prevention services, where necessary to operate the Platform and comply with legal obligations.

4. How We Use Your Information

peryagane uses the personal information we collect for the following purposes:

• To create and manage your peryagane account and verify your identity;
• To process deposits, withdrawals, and other financial transactions in PHP;
• To provide access to games, sports betting markets, and other Platform features;
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements and age verification (21+ only);
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct;
• To communicate with you about your account, transactions, promotions, and Platform updates;
• To provide customer support and resolve disputes;
• To personalize your experience on the Platform;
• To monitor and enforce responsible gaming commitments, including administering self-exclusion requests;
• To analyze Platform usage and improve our services;
• To comply with applicable Philippine laws and regulations.

5. Legal Basis for Processing

peryagane processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity – processing is necessary to perform the contract between you and peryagane (i.e., to provide the Platform services you have registered for);
• Legal obligation – processing is necessary to comply with applicable laws and regulations, including AML requirements and gaming regulations;
• Legitimate interests – processing is necessary for peryagane's legitimate interests, such as fraud prevention, Platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent – where we rely on your consent to process your data (e.g., for certain marketing communications), you have the right to withdraw that consent at any time.

6. Sharing of Your Information

peryagane does not sell your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors – GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions;
• Identity verification providers – third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Technology service providers – cloud hosting, data analytics, and customer support platform providers who process data on our behalf under strict data processing agreements;
• Regulatory authorities – Philippine government agencies and gaming regulators, where disclosure is required by law or regulation;
• Law enforcement – where required by a valid legal order or to protect the rights, property, or safety of peryagane, its users, or the public.

All third parties with whom peryagane shares personal data are required to handle that data in accordance with applicable data protection laws and peryagane's data security standards.

7. Cookies & Tracking Technologies

peryagane uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Essential cookies – necessary for the Platform to function, including session management and security features. These cannot be disabled;
• Functional cookies – used to remember your preferences and personalize your experience on peryagane;
• Analytics cookies – used to collect aggregated, anonymized data about how users interact with the Platform, helping us identify areas for improvement;
• Security cookies – used to detect and prevent fraudulent activity and protect the integrity of the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the peryagane Platform.

8. Data Retention

peryagane retains your personal data for as long as your account is active and for such additional period as is necessary to comply with our legal and regulatory obligations. In particular:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML regulations;
• Transaction records are retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years;
• Technical and device data is retained for up to twelve (12) months.

After the applicable retention period, your personal data will be securely deleted or anonymized.

9. Data Security

peryagane implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the peryagane Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting data access to authorized personnel only;
• Regular security assessments and penetration testing;
• Staff training on data protection and information security.

While peryagane takes data security seriously, no system is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, peryagane will notify you and the relevant authorities in accordance with applicable law.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by peryagane:

• Right to be informed – you have the right to know what personal data peryagane holds about you and how it is processed;
• Right of access – you have the right to request a copy of the personal data peryagane holds about you;
• Right to rectification – you have the right to request correction of inaccurate or incomplete personal data;
• Right to erasure – you have the right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object – you have the right to object to the processing of your personal data in certain circumstances;
• Right to data portability – you have the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint – you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact peryagane using the details provided in Section 14 of this Policy.

11. Protection of Minors

The peryagane Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. peryagane does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an underage user, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the peryagane Platform, please contact us immediately.

12. Third-Party Links & Services

The peryagane Platform may contain references to third-party services, such as payment providers. peryagane is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with the peryagane Platform.

13. Changes to This Policy

peryagane reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to registered users via email or through a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of the peryagane Platform following the effective date of any changes constitutes your acceptance of the revised Policy.

14. Contact & Data Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by peryagane, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the peryagane Platform
• Support Hours: 8:00 AM – 12:00 MN PHT

We will respond to all data-related inquiries within a reasonable timeframe and in accordance with our obligations under the Data Privacy Act of 2012.